Contact Us
If you have any questions or concerns, our team is happy to assist you.
Customer Service Hours:
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Monday to Friday: 8:00 AM – 6:00 PM (Closed on Saturdays and Sundays)
Email for manual customer service info@shenyegen.com
Email for manual refund: info@shenyegen.com
For sales inquiries or after-sales support, please contact us by email. Our customer service team handles a high volume of emails, so kindly allow some time for a response.
24/7 Support:
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For urgent inquiries outside business hours, please email us at
Email for manual customer service consultation: info@shenyegen.comEmail for manual refund: atrice@rown.ca
We appreciate your patience and look forward to assisting you!