Contact Us

If you have any questions or concerns, our team is happy to assist you.

Customer Service Hours:

  • Monday to Friday: 8:00 AM – 6:00 PM (Closed on Saturdays and Sundays)

Email for manual customer service info@shenyegen.com
Email for manual refund: info@shenyegen.com

For sales inquiries or after-sales support, please contact us by email. Our customer service team handles a high volume of emails, so kindly allow some time for a response.

24/7 Support:

  • For urgent inquiries outside business hours, please email us at
    Email for manual customer service consultation: info@shenyegen.com

    Email for manual refund: atrice@rown.ca

We appreciate your patience and look forward to assisting you!